Yes. ExpressVPN offers a full refund within 30 days if you are a first-time customer who bought the subscription directly from the ExpressVPN website. You must request the refund within 30 days of the original purchase. Canceling your subscription does not automatically trigger a refund.
ExpressVPN Refund Policy at a Glance
| Purchase type | Can you get your money back? |
|---|---|
| First subscription bought directly from ExpressVPN | Yes, if you request a full refund within 30 days |
| Apple App Store purchase | Not covered by ExpressVPN's 30-day guarantee. Request a refund from Apple |
| Google Play purchase | Not covered by ExpressVPN's 30-day guarantee. Request a refund from Google Play |
| Account that has previously received a refund | Usually not eligible |
| Renewal payment | Not covered by the guarantee under ExpressVPN's terms |
| Promotional or gift-code purchase | May be excluded, depending on the promotion or payment method |
ExpressVPN says its money-back guarantee applies to first-time users. Your eligibility may also depend on the plan, payment method and promotional terms that applied when you paid.
How to Request an ExpressVPN Refund
If you bought your subscription directly from ExpressVPN:
- Sign in to the ExpressVPN+ portal.
- Open Account & Billing.
- Select View Payments beside Payment History.
- Find the relevant invoice and select Request refund.
- Choose Proceed with Refund.
- Submit the reason for your request.
If Request refund is not available, open the invoice and select Contact Support. You can also request a refund through ExpressVPN's customer support chat or email.
How Long Does an ExpressVPN Refund Take?
ExpressVPN says refunds are generally processed within seven days and sent to the original payment method. The final amount may differ slightly from the original local-currency payment if exchange rates or payment-processing charges have changed.
What If ExpressVPN Charged You After Renewal?
ExpressVPN's refund information differs between its Terms of Service and its money-back guarantee page. The Terms of Service say the 30-day guarantee does not apply to renewal purchases. The guarantee page says customers have 14 days after an unintended renewal to request a full refund.
If ExpressVPN charged you after an unwanted renewal, contact Support as soon as possible. Canceling the subscription by itself may stop future payments, but it does not guarantee that the renewal charge will be reversed.
Cancellation Is Not the Same as a Refund
Canceling ExpressVPN stops future automatic payments. It normally does not refund the current subscription period.
You can cancel a website subscription through the ExpressVPN account portal. Apple and Google subscriptions must be canceled through the relevant app store. After canceling, you can usually continue using ExpressVPN until the paid billing period ends.